Privacy Policy
Last Updated: March 6, 2026
Castaway Bed (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.castawaybed.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
• Web browser
• IP address
• Time zone
• Cookies installed on your device
• Pages viewed on our site
• Referring websites or search queries
• Interaction behavior on the site
We refer to this automatically collected information as Device Information.
Additionally, when you interact with our Site or make a purchase, we may collect the following information:
• Name
• Billing address
• Shipping address
• Payment information (processed securely by our payment providers)
• Email address
• Phone number
• Order history
• Customer service inquiries
• Marketing preferences
We refer to this information as Order Information or Personal Information.
How We Collect Information
We collect information through several methods.
Information You Provide
Information you voluntarily provide when you:
• Make a purchase
• Sign up for our email list
• Submit a contact form
• Request product information
• Participate in consultations or customer support interactions
• Communicate with us by email, phone, or other channels
Automatic Data Collection
We use technologies such as:
• Cookies
• Log files
• Web beacons
• Pixels
• Tags
These technologies help us understand how visitors use our Site and improve the customer experience.
How We Use Your Information
We use the information we collect to:
• Process and fulfill orders
• Provide customer service and support
• Communicate with you about your order
• Coordinate delivery and logistics services
• Respond to inquiries or consultation requests
• Send marketing communications if you opt in
• Improve our website and product offerings
• Detect fraud and maintain security
• Analyze how customers interact with our site
• Personalize advertising and marketing campaigns
• Comply with legal and regulatory obligations
We may also use aggregated or anonymized data for analytics and business insights.
Payment Processing & Financing
Payments made through the Site are processed by secure third-party providers including, but not limited to:
• Shopify Payments
• Stripe
• PayPal
• Klarna
• Other financing or payment providers that may be offered in the future
These providers process payment information in accordance with their own privacy policies and security standards.
Castaway Bed does not store full credit card numbers on its servers.
If you choose to use a financing option offered through the Site, the financing provider may collect additional personal information necessary to evaluate your eligibility for financing. Castaway Bed does not control how these providers process or store that information.
Sharing Your Personal Information
We share your information with trusted third-party service providers who help us operate our business.
Ecommerce Platform
Our store is hosted on Shopify, which provides the ecommerce infrastructure that allows us to sell our products.
Shopify stores your data on secure servers and processes information according to its own privacy policies.
Marketing & Advertising
We may use services such as:
• Meta (Facebook / Instagram) advertising
• Google advertising services
• Email marketing platforms
• Analytics tools
These services may use cookies and tracking technologies to measure advertising performance and personalize ads.
Shipping & White-Glove Delivery
Because Castaway Bed products are large furniture items, delivery may be performed by freight carriers or white-glove delivery partners.
To coordinate delivery, we may share:
• Name
• Delivery address
• Phone number
• Order information necessary for delivery scheduling
These logistics partners receive this information solely for the purpose of scheduling and completing delivery services.
Castaway Bed is not responsible for the independent privacy practices of third-party delivery providers.
Service Providers
We may work with additional service providers to support:
• Customer support
• Marketing automation
• Data analytics
• Website functionality
• Business operations
These providers are only given the information necessary to perform their services.
Fraud Prevention & Security Monitoring
To protect customers and prevent fraudulent transactions, we may use third-party fraud detection and risk-analysis services.
These services may analyze information such as:
• Device identifiers
• IP address
• Transaction patterns
• Payment verification data
This helps us maintain the security and integrity of our services.
Behavioral Advertising
We may use your information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
You can opt out of targeted advertising by visiting:
Cookies
Cookies are small data files stored on your device that help improve website functionality and analytics.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
Communications (Email & Phone)
If you provide your email address or phone number, we may use this information to:
• Send order confirmations and delivery updates
• Respond to customer service inquiries
• Provide product or support information
• Send marketing communications if you opt in
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.
Data Retention
When you place an order through the Site, we maintain your order information for our records unless and until you request deletion of this information, subject to legal or regulatory obligations.
We retain personal information only as long as necessary for business operations, compliance, fraud prevention, and dispute resolution.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Business Transfers
In the event that Castaway Bed is involved in a merger, acquisition, asset sale, or restructuring, personal information may be transferred as part of that transaction.
Any acquiring entity would be required to honor the commitments made in this Privacy Policy.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request information about how your data is used
Residents of certain jurisdictions, including California, may have additional rights under applicable privacy laws.
To exercise these rights, please contact us at:
Do Not Track
Our Site does not currently respond to “Do Not Track” signals from web browsers.
Children’s Privacy
Our Site and services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
Email: hello@castawaybed.com
